Privacy Policy

Introduction

PiratesW ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website piratesw.com and use our CS2 skin trading platform (collectively, the "Service").

We take your privacy seriously and encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with our policies and practices, please do not use our Service. If you have any questions or concerns about this Privacy Policy, please contact us at privacy@piratesw.com.

Data We Collect

We collect several types of information from and about users of our Service, including:

Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Account Information: When you register for an account, we collect your email address, username, and password.
• Profile Information: This may include your name, profile picture, Steam ID, and other information you choose to provide.
• Contact Information: When you contact us, we collect your name, email address, and any other information you provide in your communication.
• Payment Information: When you make transactions on our platform, we collect payment details such as credit card information, billing address, and other financial information necessary to process the transaction.
• Identity Verification Information: To comply with legal requirements and prevent fraud, we may collect information to verify your identity, such as government-issued identification documents.

Non-Personal Information

We also collect information that does not directly identify you but may be associated with your device or account:

• Usage Data: We collect information about how you interact with our Service, including the pages you visit, the time and date of your visits, the time spent on those pages, and other diagnostic data.
• Device Information: We collect information about your device, including the type of device, operating system, browser type, IP address, and device identifiers.
• Location Data: We may collect your approximate location based on your IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. See our Cookie Policy section for more details.

Information from Third Parties

We may receive information about you from third parties, including:

• Steam Information: When you connect your Steam account, we receive information from Steam, such as your Steam ID, username, avatar, and inventory items.
• Social Media Information: If you choose to link your social media accounts, we may receive information from those platforms in accordance with their privacy policies.
• Payment Processors: We receive information from our payment processors to confirm your transactions.

How We Use Your Data

We use the information we collect for various purposes, including to:

• Provide and Maintain Our Service: We use your information to operate, maintain, and improve our platform, including processing transactions, managing your account, and providing customer support.
• Personalize Your Experience: We use your information to understand how you use our Service and to customize your experience, including recommending items that might interest you.
• Process Transactions: We use your payment information to process purchases, withdrawals, and other financial transactions on our platform.
• Security and Fraud Prevention: We use your information to detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities.
• Communication: We use your contact information to communicate with you about your account, respond to inquiries, send updates about our Service, and provide promotional information (if you have opted in).
• Analytics and Improvement: We analyze usage patterns to improve our Service, develop new features, and measure the effectiveness of our marketing campaigns.
• Legal Compliance: We may use your information to comply with applicable laws, regulations, and legal processes.

Information Sharing

We may share your information in the following circumstances:

With Service Providers

We share information with third-party service providers who help us operate our business and deliver services to you, such as:

• Payment processors to facilitate transactions
• Cloud storage providers to store our data securely
• Analytics providers to help us understand how users interact with our Service
• Customer support services to assist with inquiries
• Marketing partners to help us promote our Service (with your consent)

These service providers are contractually bound to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to:

• Enforce our Terms & Conditions
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Aggregate or De-identified Information

We may share aggregate or de-identified information that cannot reasonably be used to identify you with third parties for marketing, advertising, research, or similar purposes.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access and Information

You have the right to request access to the personal information we hold about you and to receive information about how we process it.

Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.

Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Objection

You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

Withdraw Consent

If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.

Exercising Your Rights

To exercise any of these rights, please contact us at privacy@piratesw.com. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data both in transit and at rest
• Implementation of multi-factor authentication for account access
• Regular security assessments and penetration testing
• Access controls to limit data access to authorized personnel
• Regular backups to prevent data loss
• Employee training on data security and privacy practices
• $1M insurance policy covering user assets

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, and we encourage you to take steps to protect your personal information, such as using strong passwords and keeping your login credentials confidential.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable laws and regulations.

Cookie Policy

Our Service uses cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Service to function properly and cannot be switched off in our systems. They are usually only set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Service. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the Service to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our Service by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

Cookie Management

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Service may become inaccessible or not function properly.

When you first visit our Service, you will be presented with a cookie consent banner that allows you to accept, customize, or reject cookies. You can change your cookie preferences at any time by clicking on the "Cookie Settings" link in the footer of our website.

Do Not Track

We respect Do Not Track ("DNT") signals. If your browser sends a DNT signal, we will not track your browsing activities on our Service for targeted advertising purposes.

Third-Party Services

Our Service may contain links to third-party websites, services, or advertisements that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

Third-Party Service Providers

We may use third-party service providers to monitor and analyze the use of our Service or to provide certain services. These providers may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We use analytics services such as Google Analytics to help us understand how users engage with our Service. These services may use cookies and similar technologies to collect information about your use of the Service and report website trends.

Payment Processors

We use third-party payment processors to handle financial transactions on our Service. When you make a purchase, your payment information is collected directly by these processors and is subject to their privacy policies.

Children's Privacy

Our Service is not intended for use by individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us. If we become aware that we have collected personal information from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the Service after we post changes to the Privacy Policy will constitute your acknowledgment of the changes and your consent to abide and be bound by the modified Privacy Policy.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Information

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us:

For European Union residents, please note that we have appointed a data protection representative within the European Economic Area. They can be contacted at eu-dpo@piratesw.com.

If you have a concern about our privacy practices, including the way we handle your personal information, you can report it to the UK Information Commissioner's Office (ICO) or your local data protection authority.