We're here to help with all your CS2 trading questions
Have questions about trading on PiratesW? Our crew is standing by to assist you with any inquiries, technical issues, or suggestions you may have.
Studio 74 Katie Parkway North
William, HU14 3EB
United Kingdom
+441129104236
Available 24/7 for urgent issuesAvailable on our trading platform
Instant assistance from our support crewNote: Our online support is available 24/7, including holidays.
Complete the form below and our crew will respond as soon as possible.
Visit our headquarters in the United Kingdom
Quick answers to common questions
We aim to respond to all support tickets within 1-2 hours during business hours. For urgent matters, our live chat support is available 24/7 with an average response time of under 5 minutes.
For technical issues with trades, please use our contact form and select "Trade Problem" as the subject. Include your trade ID (if available), a description of the issue, and any relevant screenshots to help us resolve it quickly.
Yes, you can visit our office during regular business hours (Monday-Friday, 9 AM - 6 PM, and Saturday, 10 AM - 4 PM GMT). We recommend scheduling an appointment in advance by contacting us at info@piratesw.com to ensure someone is available to assist you.
We welcome feature suggestions! Please use our contact form and select "Feedback" as the subject. Describe your feature idea in detail, including how it would benefit users. Our product team reviews all suggestions and implements the most valuable ones in future updates.
If you encounter suspicious activity or potential scams, please contact us immediately via email at security@piratesw.com or through our contact form (select "Account Issue" as the subject). Include as much detail as possible, including usernames, trade IDs, and any communication screenshots. Our security team will investigate promptly.